Shipping policy


Processing Time

Every WoodovaCraftworks product is handcrafted in Indonesia. Please allow 7–10 business days for production and order preparation before shipment.

Custom sizes, personalized products, or special requests may require additional production time. If additional time is required, we will inform you before dispatch.

Shipping Method

We currently offer standard international shipping only. Express shipping is not available.

Orders are shipped through trusted international shipping partners and couriers. The courier used may vary depending on the destination, parcel size, and available service.

Free Standard Shipping

Free standard shipping is available to all destinations we currently serve, including remote or extended delivery areas.

Remote or extended delivery areas may require additional transit time and remain subject to carrier availability. If an address cannot be serviced, we will contact the customer before dispatch and provide available options or a full refund.

Shipping Estimates

After dispatch, standard international delivery usually takes approximately 10–14 business days.

The estimated total time from placing an order until delivery is:

  • Production and handling: 7–10 business days

  • Transit after dispatch: 10–14 business days

  • Estimated total: 17–24 business days

These are estimates, not guaranteed delivery dates. Customs inspections, severe weather, carrier disruptions, holidays, or remote destinations may cause delays outside our control.

Tracking Information

Tracking information will be provided after your order has been dispatched.

Some international shipments use more than one shipping partner. In these cases, the tracking information may be updated or replaced when the parcel is transferred to the final international courier.

Customs Duties and Import Taxes

For non-remote deliveries to the United States, United Kingdom, European Union, and Australia, applicable import duties and import taxes are included in the purchase price and shipped on a duties-paid basis.

Local sales tax may still be calculated at checkout where required by law.

For remote or extended delivery areas, free standard shipping still applies. However, duties, taxes, handling fees, and other import charges are not prepaid and must be paid by the recipient if charged.

For all other destinations, the recipient is responsible for any customs duties, import taxes, handling fees, or other charges imposed by the destination country.

WoodovaCraftworks is not responsible for delays caused by customs authorities.

Address and Contact Information

Customers are responsible for providing a complete and accurate delivery address, postal code, email address, and telephone number.

Please review your delivery information carefully before completing checkout. Contact us immediately if a correction is required. We cannot guarantee that an address can be changed after production or shipment has begun.

We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

Lost or Delayed Packages

If tracking has not updated for an extended period or the parcel has not arrived after the estimated delivery period, contact us at woodova.id@gmail.com. We will contact the shipping provider and help investigate the shipment.

A refund or replacement for a lost parcel will be considered after the shipping provider confirms that the parcel is lost.

Damaged Packages

Please inspect your order after delivery. If it arrives damaged, contact us within 7 days whenever possible and provide:

  • Your order number

  • Clear photographs of the damaged item

  • Photographs of the outer packaging

  • A photograph of the shipping label

After reviewing the evidence, we may offer a replacement, repair, partial refund, or full refund, depending on the circumstances.

Contact

For questions about production, shipping, tracking, or delivery, contact:

WoodovaCraftworks
Email: woodova.id@gmail.com
Phone: +62 859-5976-7027