Refund policy

 

14-Day Return Policy

We accept return requests within 14 days after your order has been delivered.

Return Eligibility

To be eligible for a return:

  • The item must be unused and in the same condition in which it was received.

  • The item must be returned in its original packaging whenever possible.

  • Proof of purchase is required.

  • You must contact us and receive return approval before sending the item.

To request a return, contact us at woodova.id@gmail.com. Please include your order number and the reason for the return.

Do not send an item back without contacting us first. Returns sent without prior approval may not be accepted. Once approved, we will provide the correct return address and instructions.

Return Shipping

For returns due to a change of mind, the customer is responsible for arranging and paying for return shipping. We strongly recommend using a tracked shipping service. WoodovaCraftworks is not responsible for returned packages that are lost in transit.

If the item is damaged, defective, or incorrect, WoodovaCraftworks will cover any necessary return shipping or offer another appropriate resolution.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us at woodova.id@gmail.com within 7 days of delivery whenever possible.

Please include:

  • Your order number

  • Clear photographs of the item

  • Photographs of the packaging and shipping label

  • A brief description of the problem

After reviewing the evidence, we may offer a replacement, repair, partial refund, or full refund, depending on the circumstances. You will not be required to return a damaged item unless we specifically request it.

Natural Wood Characteristics

Our products are handcrafted from natural wood. Variations in grain, color, shape, live edges, small natural marks, and dimensions are part of the material’s natural character and are not considered defects.

This does not apply if an item is materially different from its description or arrives damaged.

Non-Returnable Items

We cannot accept returns for:

  • Custom-sized products

  • Personalized products

  • Products made with a customer-requested finish, depth, edge style, or other custom specification

  • Items that have been used, installed, modified, or damaged after delivery

  • Gift cards

These exclusions apply except where the item arrives damaged, defective, incorrect, or where applicable law requires otherwise.

Cancellations

Cancellation requests are accepted within 24 hours after an order is placed. After 24 hours, cancellation might not be possible because production may have already started.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method within 10 business days.

Your bank or payment provider may require additional time to process and display the refund. If more than 15 business days have passed since your refund was approved, contact us at woodova.id@gmail.com.

Contact

For questions about returns, cancellations, or refunds, contact:

WoodovaCraftworks
Email: woodova.id@gmail.com
Phone: +62 859-5976-7027

Nothing in this policy limits any mandatory consumer rights available under applicable law.